Retail Delivery, Managed From Lease to Launch
We manage your retailers through the entire design and fit-out process, so your centre opens on time and looks the part.
Why Retail Delivery Management Matters
Most delays to a retailer's opening aren't caused by builders. They happen earlier — when a retailer doesn't understand the shopping centre approval process, doesn't bring in the right consultants early enough, or simply becomes overwhelmed by the complexity of opening a new store.
Without proactive management, leasing programmes slip, centres lose rental income, and retailers become frustrated. Our role isn't just reviewing drawings — it's actively managing your retailers through the entire design approval journey, keeping every stakeholder informed and getting stores open as close as possible to their agreed trading date.
How We're Different
Traditional design management reviews concepts, checks documentation and protects centre standards. We do all of that, and more. We proactively manage your retailers, coordinate their consultants, follow up shopfitters, track the programme and resolve issues early, rather than waiting for problems to land on your desk.
Reactive:
Reviews drawings
Waits for submissions
Reviews drawings
Reports issues
Approves designs
→→→→→Proactive:
Manages the retailer
Proactively follows up
Solves issues early
Drives projects to opening
The Team
Best & Co's Retail Delivery Management service is led by Stuart Best, who spent over 15 years managing retailer approvals for AMP Capital and Westfield across Australia. Stuart has personally managed more than 1,000 tenancy approvals, from independent retailers through to international brands — bringing a deep understanding of design compliance, leasing programmes and what it actually takes to get retailers open on time.
He's joined by Sarah West, Senior Design Manager, a qualified interior designer who has worked alongside Stuart for over 15 years. Sarah's strength is relationship management — retailers are far more likely to meet their deadlines when they trust and enjoy working with the person managing them, and that's exactly the approach she brings to every project.
What You Can Expect
01
Fast response:
initial contact with your retailer within 48 hours
02
Timely reviews:
drawing reviews turned around within
5 working days
03
Proactive follow-up:
weekly check-ins while approvals are
outstanding
04
Clear reporting:
monthly project status reports with
traffic-light tracking, so you always know what's on programme, at risk, or off programme
Why Landlords Choose Best & Co
We keep leasing programmes moving. We take the pressure off your leasing, centre management and facilities teams. We improve the retailer experience while protecting your presentation standards. Above all, we help retailers open on time.
